We believe small businesses deserve enterprise-grade security without enterprise-grade complexity. Everything we build is designed to protect your data, respect your time, and run on infrastructure we own and control right here in Payson, Arizona.
Our platform implements a defense-in-depth security model aligned with industry standards including CIS Controls v8 and the NIST Cybersecurity Framework. Every layer is designed to prevent, detect, and respond to threats.
All connections to our platform flow through Cloudflare's global network with full TLS encryption. No internal services are directly exposed to the internet. No open firewall ports. No VPN required. Your agent connects outbound through an encrypted tunnel — nothing inbound.
Every connection is encrypted end-to-end with TLS 1.2 or higher. HSTS is enforced across all domains with a one-year policy. HTTP/3 (QUIC) is enabled for modern clients. We validate origin certificates — no shortcuts, no self-signed certs in the chain.
Every server in our infrastructure runs a host-level firewall with default-deny policy and per-service access rules scoped to individual source IPs. SSH is key-only — no password authentication anywhere. All systems are fully patched with zero pending security updates.
Our servers run AIDE for daily file integrity checks, rkhunter and chkrootkit for rootkit detection, and fail2ban for automated brute-force mitigation with escalating ban policies. Fleet-wide monitoring via Prometheus and Grafana provides real-time visibility into every system.
Our domain is protected with SPF hardfail, DMARC quarantine with aggregate reporting, and DKIM signing. Nobody can send email pretending to be us. Unauthorized senders are rejected or quarantined automatically, per CISA BOD 18-01 and NIST SP 800-177 guidance.
Every action our platform takes on your computer requires your explicit approval via an on-screen dialog. Customer data is isolated by account at the database level — no cross-customer access is architecturally possible. Every action is logged in an immutable audit trail you can review anytime.
Multiple independent layers of protection ensure that no single point of failure can compromise your data.
Our AI-powered analysis runs on hardware we own, in our facility, on our network. Your data never leaves Payson to be processed by a third-party cloud service. We use a tiered architecture that routes over 90% of analysis through local models trained specifically on IT support and security tasks.
Our primary AI engine is fine-tuned specifically on IT support, security triage, and managed services workflows. It runs on local GPU hardware at 58 tokens per second — fast enough for real-time analysis, private enough that your data never touches a cloud API.
When we resolve an issue, the solution is indexed into our knowledge base. The next time a similar problem appears across any customer, the AI already knows the fix. The platform gets smarter with every ticket — and the cost of analysis trends toward zero over time.
Unlike platforms that charge per-query for AI features, our local-first architecture means AI analysis is included at no additional cost. Cloud fallback is used only for novel issues with no local context — typically less than 10% of queries.